Configuring your new softphone for to work with FaktorTel.

Step 1:

The first thing you will need to do is to get a FREE account with FaktorTel. Simply go to the signup page and choose the "Free Account" option. You can always upgrade this to make PSTN calls so don't worry. Once you have your account number and password please make sure to write it down or print it out.

New: You may now also call any 1800 number in Australia from your free FaktorTel Account.

Step 2:

Load up your now installed softphone by going to your Start Menu, then across to All Programs and then X-Lite. Click on the Yellow icon in here and you should be presented with your softphone.

Step 3: Now we need to get into the SIP Setting Menu for your FaktorTel account, here is how to do it:

* Click on the "Menu" button in your softphone located here:



You will now be presented with a menu, you will need to click on the "System Settings" option inside this menu. You can find it here:



You should now see another menu. In this menu you will need to click on the "Sip Proxy" menu option, this is located here:



You should now be at a menu which has an option similar to "Sip.faktortel.com.au" in it. Double click on this menu option to select it. Here is what it should look like:



You will now be at another menu, this one has some information we need to fill in on it. We will make this step 4 for ease of reading.

Step 4:

In the menu you should now be in we need to fill in the top few values. The rest have all automatically been filled in for you by the downloader software you ran. The items we will be changing are circled in the image below. Below the image you will find what you need to put in them:



The following are what you need to put in each field:

  • Enabled: Please make sure this is set to "Yes".

  • Display Name: Enter in your real name in here. E.g. "Chris". (without the quotes).

  • Username: When you signed up for your account you would have been given a Username, please type that username in this box.

  • Authorization User: Please enter your username in this box as well. (Same as above).

  • Password: When you got your account you would have been given a password. Please enter that password in this box.



Now, Press the "Enter Key" and then hit the "Cross" (close) up the top of the menu.

Step 5:

Thats It, simply close down the softphone and restart it. (Close the softphone and then open it again) and you will be able to start making calls.

Quick Numbers you can try to dial to see if everything is working.

There are a few quick automated numbers you can dial to check that everything is working. These are:

Service Time 123
Echo Test (Hear your own voice) 600
Connect to FaktorTel's PBX 900
Any Australian 1800 Number 1800 - XXX - XXX


To dial any of these numbers OR to dial any other FaktorTel number simply press the numbers on the phone and then press the GREEN phone button.