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Support
Frequently Asked Questions
Network Status
Our Infrastructure
Community
Feedback
If you are unable to find an answer to any of your questions here, please let us know by providing us with a little feedback so that we may be in a position to assist yourself, our valued customer, and others in the future.
We greatly appreciate it.
Thank-you!
We greatly appreciate it.
Thank-you!
What do I need?
Do I need to have a phone line?
In Australia, in most cases you do have to keep an active phone line for your internet to work.
However, we have provided a list below with the requirements for each type of broadband internet connection.
| ADSL Internet | YES, a phone line will be required. |
| DSL Internet | YES, a phone line will be required. |
| Naked DSL Internet | NO, a phone line is not required. You can SAVE money without line rental charges. |
| Telstra / Optus Cable Internet | NO, a phone line is not required. You can SAVE money without line rental charges. |
| Wireless Internet | NO, a phone line is not required. You can SAVE money without line rental charges. |
For more information on Faktortel and our VoIP services please visit our home page