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Support
Frequently Asked Questions
Network Status
Our Infrastructure
Community
Feedback
If you are unable to find an answer to any of your questions here, please let us know by providing us with a little feedback so that we may be in a position to assist yourself, our valued customer, and others in the future.
We greatly appreciate it.
Thank-you!
We greatly appreciate it.
Thank-you!
Plans, Charges and Billing
How do I update my Account or Address details?
Account and Address details may be updated using the form / link located at the bottom of our CONTACT page.
Alternatively, you may go directly to the form by clicking HERE.
For security reasons,
we do not accept credit card changes with this form, please contact our Billing department on 1300 731 625 to make any necessary changes.
For more information on Faktortel and our VoIP services please visit our home page