-
Support
Frequently Asked Questions
Network Status
Our Infrastructure
Community
Feedback
If you are unable to find an answer to any of your questions here, please let us know by providing us with a little feedback so that we may be in a position to assist yourself, our valued customer, and others in the future.
We greatly appreciate it.
Thank-you!
We greatly appreciate it.
Thank-you!
General Settings / Calling
Why isn't my device using the new codec I selected in "My Accounts"?
If you make a codec change on " My Accounts ", then you should turn off the device and wait 5 minutes before letting it re-register.
This allows the previous codec to clear the cache on the server, forcing it to retrieve the new setting from the database.
If you don't do this, then you will continue to use the old codec.